Professional, Certified Experts Supporting Your Business!
Full Problem Resolution and Expert Customer Service:
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt! With the Reliable Business Solutions 24x7 After Hours Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Proactive Care and Maintenance:
Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance. That’s why the Reliable Business Solutions 24x7 After Hours Help Desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.
Get the Support and Coverage That You Need:
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include:
The Reliable Business Solutions 24x7 After Hours Help Desk Covers:
- Microsoft and Apple desktop operating systems
- Microsoft Office and leading third-party applications
- E-mail applications and Web browsers
- Thin clients and virtual desktop infrastructure (VDI)
- Hardware and network troubleshooting
- Printer installation and support
- Mobile phones and tablets
- User administration
- Desktop performance problems
- Virus and malware removal
- PC and network troubleshooting
- Handheld device configuration and troubleshooting
- Popular applications for business
- Administrative tasks
- Software installations
- File/folder restores
- Resetting passwords
- Unlocking accounts
- Creating user accounts and groups
- Setting file and folder permissions
Protect Your Technology Investment:
Let our help desk experts handle your technology questions. When you call our IT Help Desk, we don’t just ask you how we can help; we get right down to business with:
Live Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.
More Experience for Swifter Issue Resolution – Our Help Desk is staffed by seasoned technicians with a minimum of two years’ experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.
Microsoft Office Expertise – All Help Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.
Customer Recognition – Each time one of your users calls the Help Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.
We Know Apps - Our Help Desk supports popular applications for:
- Desktop Publishing
- Office Productivity Suites
- Word Processing
- PC and Network
- Desktop Operating Systems
- Wireless Devices
Everyone wants fast, expert answers when unexpected problems come up. With the Reliable Business Solutions 24x7 After Hours Help Desk, we’re ready and able to give you the technical assistance you need!